Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact info@demucare.com. We’re always here to help!
Title

Last updated: February 2025
Title
Title
Title
Title

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please email to info@demucare.com and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

How long does shipping take?

Your order is processed within 1 business day before being shipped. Once your order is dispatched, the estimated delivery time is:
 

Worldwide: 1-2 business days

 

We have multiple fulfillment centers, ensuring fast and efficient delivery.

 

All taxes are included in the final price, so there are no surprises when your package arrives.

 

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

2. Product Questions

Is the pillow suitable for all sleeping positions?

Yes, the Smart Pillow is designed to accommodate side, back, and stomach sleepers.

Can the pillow cover be washed?

Yes, the breathable cover is removable and machine washable.

Is the foam safe for people with allergies?

Yes, our memory foam is CertiPUR-US certified and Oeko-Tex approved, and is free from harmful substances.

Do I need a special pillowcase?

No, you don’t need a special pillowcase—the cover is already included!

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

4. Shipping Questions

How long does shipping take?

Your order is processed within 1 business day before being shipped. Once your order is dispatched, the estimated delivery time is:
 

Worldwide: 1-2 business days

 

We have multiple fulfillment centers, ensuring fast and efficient delivery.

 

All taxes are included in the final price, so there are no surprises when your package arrives.

 

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

How much does shipping cost?

Free.

5. Contact Questions

How can I contact customer service?

You can reach our customer service at info@demucare.com during our business hours, which are Monday to Friday from 9:00 AM to 6:00 PM. We're happy to assist you!

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 6:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@demucare.com